Terms and Conditions

Order Confirmations

Shortly after placing your order, you'll receive an email confirming that we've received your order. You'll receive a second email or called when your order has been reviewed to establish most efficient & affordable shipping options. (You'll receive more than one confirmation email if your order is fulfilled in multiple shipments). Please save these emails and shipping quotes for your records. Once we have confirmed your shipping choice & product has shipped we will send a confirmation and tracking information.

Shipping selection & process

Alliance Showrooms have tried to make its shipping and handling prices and policies as fair as possible, so you benefit from our competitive pricing, plus the convenience of delivery to your door. You will have an option to choose from three shipping options:
Standard Shipping (5-7 Business Days or as advised)
Two Day Shipping (2 Business Days)
One Day Shipping (1 Business Day)

If you ordered two or more items, you may receive them in multiple boxes on different days, because of varying item availability and shipping locations. Once we have reviewed you order … We will get pricing on your complete order and contact you on both price and service specifics. Products not in stock may prevent rushed delivery. We will advise you a shipping time when we call with your specific orders shipping cost options.

Because 2nd Day or more rapid delivery services likely involve air transport. Some items cannot be shipped via these options. Items containing hazardous or regulated materials or some very large or heavy items must be shipped to you via freight carrier—these items are identified at time of shipping cost review.

We do our best to ensure that shipping is correctly calculated before you purchase; however, at times it may not be possible to do so accurately. We reserve the right to notify you after you’ve purchased an item of any additional shipping or handling charges necessary to deliver your order. If notified of any additional charges, you also have the right to modify or cancel your order for a full refund. Some rural areas can have higher delivery costs. US Orders that can be shipped via USPS usually avoid these issues.

We will bill you for the shipping only once the product has actually shipped & we have sent you tracking information if you choose a shipping method that offers tracking.

Shipping costs are not refundable. Please feel free to pick up at our acquisition location to avoid this possibility.
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Shipping Backorders

Unfortunately … There are times when a product needs to be backordered. Before we call you to establish the best shipping choice for you … we will check our inventory and if needed … the suppliers inventory. If we have to source product from different locations …. This may mean that different parts of your order can come from various locations around the country.

If you order more than one item, we’ll make every effort to send available items together. In the event only some of the items in your order are available at a single location, we reserve the right to ship you multiple packages from multiple warehouses. If we elect to break your order into multiple packages, you will NOT incur any additional freight charges above our initial quote.

In the unlikely event we are unable to ship your order complete, we will contact you and advise you of this and offer options for your consideration. You will be notified via email of the estimated delivery date for your backordered items if you have approved. You will NOT be charged any additional freight charges for items that are backordered. We will bill you for the shipping only once the product has actually shipped & we have sent you tracking information if you choose a shipping method that offers tracking.

Returns

Alliance Showrooms promise to deliver high-quality products, in excellent condition. If, for any reason, your order is not satisfactory, we will gladly replace it or accept a return of the merchandise. Please adhere to the following return policy:

All returned merchandise must be in resalable condition and packaged as received.

The product must be free from scratches and/or defects

The product must not have been installed

You must have the original packaging for the item

There cannot be any writing on the original packaging

Need to setup a return? Call us so we can assist and review policy’s .

A 25% restocking fee will be charged on all returned merchandise, unless defective.

We are not responsible for any labor costs, which occur as the result of the installation of wrong or defective parts. In addition we are not responsible for lost shipments. You must file a lost shipment freight claim with the respective shipper.

Exceptions

Returns can only be made 30 days after receiving your product(s).

Exchanges can only be made 30 days after receiving your product(s); restocking fees will still apply.

All returns must be over $25 in total value.

Merchandise must have not been damaged in freight transit.

Clearance items are not eligible for return unless defective. Please be aware that due to the nature of clearance sales, the item immediately falls under manufacturer warranty.

Some items we sell are not available in our web catalog but can be purchased over the phone. We may not offer a manufacturers complete line on site but can access it for you. If you purchase a special order item by contacting or calling our showroom it may not be returnable or may be subject to a higher restocking fee. When you call, a professional sales associate will notify you of any applicable return charges. If the item is defective or damaged, we will issue credit in full OR send you a replacement product if it’s still available for purchase. Please call our customer service number if you are uncertain about any part of this return policy or if you have unanswered questions.

General

We can process returns and refunds only for items purchased from our showroom. To receive a refund, all returned merchandise must be in resalable condition, packaged exactly as received ,free from scratches and defects.

You can also cancel items that have not been shipped yet. To cancel an order that has not yet shipped, you must call our customer service department immediately and please follow it up with an email. Once an item or an order has been shipped it cannot be canceled, and you will have to process a general return.

Return authorizations are only available by calling our Showroom or emailing it to our customer service email.

Include all original packing materials, manuals and accessories with the product to avoid any additional fees.

When returning an item …. We require items be returned via UPS ( must provide tracking number ) or insured parcel post for proof of delivery and access to tracking services. Please be certain that items are secure in their packaging so damage does not occur while they are in transit back to our showroom. If you are local we highly recommend coming to our showroom.

You are responsible for all return freight or shipping charges.

Items received past the return period plus reasonable shipping time may not be processed. Only items purchased from our showroom is eligible for return credit. Returned items must be shipped in the original product packaging. Notification will be sent to the e-mail and/or billing address provided should your return not be accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days.

Refunds

Once we have reviewed you refund request …We will notify you via e-mail of your refund or status once we have received and processed the returned item. Please note: we will refund shipping costs only if the return is a result of our error.

To begin processing a return, please call our showroom for assistance..